On my last trip from Las Vegas I was very vocal about my distaste for US Air. Imagine my surprise today when I received this email, completely unsolicited. I never complained directly to US Air, just Tweeted quite a bit. Is this the result of my Tweets? Are they monitoring customer feedback? Did everyone on that flight get one of these? I have been through ton of delays a lot worse than that one and have never gotten any sort of credit voucher. If anyone works for US Air I would like to know how this came together.
I am impressed with the customer service and have decided to give US Air another try.
Now that’s the type of customer service that creates loyalty!
@Heather in Beautiful BC:
So many companies get called out when they do something wrong, they should also be recognized when they do something right.
It somehow seems insufficient, given US Air’s more recent pattern of foulups. A $100 voucher for another shot at getting stuck at the airport, losing your luggage, arriving late, etc… well, $100 isn’t anything to sneer at, but I’d still give my business to somebody more reliable.
While I am all for a positive attitude, as evidenced in my recent round of posts I can’t believe that US air went and did this for you. I must have blogged, tweeted about them and their poor service so many times. Man, you have twitfluence that many of us merely dream of. This good by you from USAir of course will no way make me a bleiever in their product or service. I’m sticking with Soutwest for any flights I have to buy myself, other than that it is up to my company.
@BenSpark:
I honestly have no idea why I got this. I would like to know because it totally caught me off guard.
LOL at USAir and @MatthewWrites